- SUGGESTED TOPICS
- The Magazine
- Newsletters
- Managing Yourself
- Managing Teams
- Work-life Balance
- The Big Idea
- Data & Visuals
- Case Selections
- HBR Learning
- Topic Feeds
- Account Settings
- Email Preferences
How to Become a Better Listener
- Robin Abrahams
- Boris Groysberg
Sharpen these seven skills.
Listening is a skill that’s vitally important, sadly undertaught, and physically and mentally taxing. In the aftermath of Covid-19, particularly with the shift to remote work and the red-hot job market, it’s never been more important — or more difficult — for leaders to be good listeners. This article offers nine tips to help leaders become more active listeners, and a breakdown of the subskills involved in listening and how you can improve in them.
It’s never been more important — or more difficult — for leaders to be good listeners. Job switching is rampant, and remote work means we don’t get the nonverbal cues we’d pick up from an in-person conversation. Employers who fail to listen and thoughtfully respond to their people’s concerns will see greater turnover. And given that the highest rates of turnover are among top performers who can take clients and projects with them, and the frontline employees responsible for the customer experience, the risk is clear.
- Robin Abrahams is a research associate at Harvard Business School.
- BG Boris Groysberg is a professor of business administration in the Organizational Behavior unit at Harvard Business School and a faculty affiliate at the school’s Race, Gender & Equity Initiative. He is the coauthor, with Colleen Ammerman, of Glass Half-Broken: Shattering the Barriers That Still Hold Women Back at Work (Harvard Business Review Press, 2021). bgroysberg
IMAGES
COMMENTS
Jan 1, 2019 · A qualitative method and an exploratory research study were carried out to analyze the use of film clips to improve Module III students' listening skills at the Universidad Estatal Peninsula de ...
Dec 21, 2021 · Read more on Listening skills or related topics Collaboration and teams, Leadership and managing people, Leadership development, Leadership qualities, Management communication, Management skills ...
Aug 25, 2016 · Even though listening is considered the most important aspect in developing language skills, it is also the most challenging in terms of learning and teaching and it has not got much attention ...
The majority of listening assessments are limited in their capability to measure one’s true listening ability (Ockey, 2012). A number of models have been proposed in the literature to explain how this knowledge is applied to incoming speech. Yet, when compared to other language skills, very limited
Sep 17, 2020 · Public speaking, listening, personal org and time management, presentation of self, the teaching of a cold call, even industry experience, Coaching for effect - Coaching in current job to get ...
Sep 24, 2021 · Listening studies demonstrate that good listening is a major part of the interaction between a listener and a speaker. Numerous findings suggest that the insights of these quantitative studies could also be highly relevant to the interaction between interviewer and interviewee in the context of qualitative research.