power point presentation about listening skills

Effective listening

This document discusses effective listening. It defines listening and describes types of listening like active, passive, and selective listening. It outlines the levels and process of listening, including hearing, decoding, comprehending, remembering, and responding. Barriers to effective listening are also discussed, along with developing listening skills, tips for effective listening, and the nine commandments of effective listening. The importance of listening in business is highlighted, noting that listening skills impact relationships and interactions. The objectives and elements of effective listening are provided. Read less

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• 1. Presented By Aman Maloo
• 2. EFFECTIVE LISTENING
• 3. Contents   Defination.  Types of Listening.  Levels of Listening.  Process Of Listening.  Barriers to effective Listening.  Developing Listening skills.  Tips For Effective Listening.  Nine Commandants Of Effective Listening.  Importance of listening in Business.  Objective of effective listening.
• 4. Defination Of Listening Listening means paying attention and focusing with the intention of understanding and responding appropriately. Listening requires concentration so that your brain processes meaning from words and sentences
• 5. Types Of Listening These are the types of listening Active Listening Passive Listening  Selective Listening Attentive listening  Critical listening  Content listening
• 6. 1. Active Listening It is also called paraphrasing and empathetic listening. The advantages of active listening  Active listening shows respect to the speaker  Active listening helps the listener stay focused on the conversation, and to remember what he or she hears.
• 7. 2. Passive Listening Passive listening refers to inert or indifferent listening. Passive listening, it must be emphasised, is a negative listening behaviour. It is, however, useful when a student engaged in serious private study has to contend with music playing nearby which he listens to passively.
• 8. 3. Selective Listening  Selective listening means the person hear only what he want to hear.  He hear some of the message and immediately begin to formulate your reply or second guess the speaker without waiting for the speaker to finish.
• 9. Levels of listening 1. Marginal listening  If the pace of speaking of the speaker is slow the listener does a marginal listening, which implies that the listener may let his/her mind stray while someone is talking. 2. Evaluative listening  This occurs when a listener gets some free time to evaluate the speaker’s message during the oral communication 3. Projective listening  This listening provides the listeners with the greatest potential for effective communication to utilize their time fully
• 10. Process Of Listening Hearing Decoding Responding Remembering Comprehending
• 11. Hearing This is the first essential step in listening. There should be a certain attentiveness or concentration in receiving verbal messages. Hearing relates to receiving the words sent out to the speaker for further processing by the listener.
• 12. Decoding The next step relates to decoding. This involves sensing and filtering of the verbal messages. The message is decode by the listener After the decode message thereafter sent to the next process
• 13. Comprehending The next level of listening consists of understanding. The filtered message assumes a meaning. This activity can also be described as absorbing, grasping, or assimilating. The listener has now understood what the speaker has tried to convey.
• 14. Remembering This is another important facet of listening. The listener remember the message send by the speaker. Listener stored the message in memory to facilitate future recall.
• 15. Responding This is the last step of listening. Response of the listener may take place at the end of the verbal communication or even earlier. When it is intended to provide feedback to the communicator.
• 16. Barriers to effective listening Environmental  Adverse conditions like hot weather Semantic  Speaker’s style of speaking and mannerisms Personal  Fear, Anger & Anxiety  Boredom  Beliefs, attitudes & pre-conceived ideas  Hunger, tiredness & pain Socio-cultural  Different cultural backgrounds-personal space ,sense of time etc.
• 17. Developing listening skills  Concentration  Mental alertness  Empathy  Comprehension  Appreciation  Note-taking
• 18. Tips for effective listening  Establish rapport with the speaker- An important requisite for effective listening is to develop a positive chemistry between a listener and a speaker. It helps the listener to keep track of what speaker speaks and also helps him or her to prevent his or her mind from going wayward.  Make eye contact- For interpreting the non-verbal clues a proper eye contact is particularly important. Some people may claim when they listen keeping their eyes closed, they listen most effectively. They may claim that this may act as aid to better their communication.
• 19. Tips for effective listening  Upright posture- Posture too is very important for an effective listening. An upright posture helps a listener to have better concentration. At the same time it is seen by the speaker to be a positive, physically relaxed effecting mental relaxations too which hinder effective concentration and a successful listening.  Remove distractions- Avoid actions that suggest your mind is somewhere else. Distractions make the speaker feel you are bored or uninterested. The sources of distractions come from : 1. Within you, as when you daydream 2. the outside environment, 3. the speaker’s accent.
• 20. Nine commandments of effective listening 1. Stop talking! You cannot listen when you are talking. You will Only be thinking about what you are going to say next instead of paying attention to what other person is trying to say. 2. Put the speaker at ease:relax,smile,look at the speaker and help that person feel free to talk. Look and act interested. Remove distractions: playing with paper on table etc. 3. Pay attention to non-verbal language of physical gestures, facial expressions, tone of voice and body posture. 4. Listen for what is not said. Ask questions to clarify the meaning of words and the feelings involved, or ask the speaker to enlarge on the statement. People often find it difficult to speak up about matters or experiences that are very important. 5. Know exactly what the other person is saying. Reflect back what the other person has said in a ”shared meaning” experience so you completely understand the meaning and content of the message before you reply to it. A Good listener does not assume they understand the other person
• 21. 6.Concentrate on “hidden” emotional meanings. What are the real feelings behind the words? What is the tone of voice saying? What does the emphasis on certain words means? 7.Be patient. Don’t interrupt the speaker. This is disrespectful and suggests that you want to talk instead of listening. Be courteous and allow plenty of time for the speaker to convey ideas and meaning. 8.Hold your temper! Try to keep your own emotions from interfering with your listening efficiency. When emotions are high,there is tendency to tune out the speaker, become defensive, or want to give advice. You don’t have to agree to be a good listener. 9.Empathize with the speaker. Try to “walk in the other’s shoes” so you can feel what the person is feeling and understand the point of view the speaker is trying to convey.
• 22. Importance of effective listening In business. Verbal communication involves both speaking and listening. In a business organization, listening is key to effective working relationships among employees and between management and staff. Listening skills also impact a company’s interaction with customers and other businesses. To improve your listening skills, give the other person your full attention and maintain eye contact. When she is done speaking, rephrase her remarks and ask whether you understand her correctly
• 23. Objective Of Effective Listening. First Off all, it helps in getting the real meaning of the message. It helps in reaching good & successful decisions if the message received is of good quality. Good listening leaves its impact on others. It removes the chances of mistakes, repetition.
• 24. Elements Of Effective Listening. Positive Attitude. Concentration. Discipline. Question Time. Body posture.

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Effective Listening Skills

Jan 02, 2020

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Effective Listening Skills. Instructor(s) Date E-mail (s). December 2015 Draft. Learning Objectives. Goal: To learn how to listen effectively in class and in life Develop students listening abilities, Teach basic listening strategies,

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Effective Listening Skills Instructor(s) Date E-mail (s) December 2015 Draft

Learning Objectives Goal: To learn how to listen effectively in class and in life • Develop students listening abilities, • Teach basic listening strategies, • Address difficulties faced in effective listening, and • Expose students to different listening situations through activities.

The following saying summarizes the importance of listening: "We have two ears and one mouth so that we can listen twice as much as we speak.“

What communication skill can be more basic than listening? • We spend more time listening than any other activity except breathing, yet we listen at only a fraction of our potential. Because we believe ourselves to be good listeners we seldom make an effort to improve.

What is Effective Listening? • Effective listening skills are the ability to actively understand information provided by the speaker, and display interest in the topic discussed. It can also include providing the speaker with feedback, by asking pertinent questions so the speaker knows the message is received. • Effective Listening is a skill using multiple senses to comprehend the message being sent by the speaker.

Importance of Listening • The importance of listening extends far beyond academic and professional settings. Understanding how to practice good communication even in your day to day life, among friends, family, and significant others, is important for a number of reasons: fostering good self-esteem, maximizing productivity, improving relationships, and even becoming a better speaker.

Listening: as a communication skill • Listening is one of the most important communication skills • We probably spend more time using our Listening Skills than any other kind of skill • Like other skills, Listening takes practice • Real Listening is an active process • Listening requires attention

Characteristics of Listening L = Look interested I = Involve yourself by responding S = Stay on target T = Test your understanding E = Evaluate the message N = Neutralize your feelings

10 Steps to Effective Listening Step 1: Face the speaker and maintain eye contact. Step 2: Be attentive, but relaxed. Step 3: Keep an open mind. Step 4: Listen to the words and try to picture what the speaker is saying. Step 5: Don’t interrupt and don’t impose your “solutions.”

10 Steps to Effective Listening (2) Step 6: Wait for the speaker to pause to ask clarifying questions. Step 7: Ask questions only to ensure understanding. Step 8: Try to feel what the speaker is feeling. Step 9: Give the speaker regular feedback. Step 10: Pay attention to what isn’t said—to nonverbal cues.

The Process of Listening can be categorized into 4 main areas • Hear • Clarify • Interpret • Respond

Hear To listen actively and effectively, one must be a good hearer. Hearing involves picking up the sounds of the speaker by performing these actions: • Allow the other person to talk. • Avoid interruptions. • Clear one's mind of distractions. • Encourage the speaker to elaborate on what is being said through verbal and nonverbal cues. • Focus on the speaker; e.g., maintain eye contact. • Listen to what is said and not how it is said. • Model the speaker's physical behavior to encourage further talking. • Observe nonverbal behavior as well as what is said. • Recognize that hearing is a psychological and physiological process. • Use open-ended questions to encourage the speaker to continue talking.

Clarify Often, what is said is not completely or accurately heard. Although the speaker has the responsibility to ensure that what he or she said is understood, the reality is that the listener must make some effort, too. Here are some steps to help clarify what was said: • Ask open-end questions to probe for further detail. • Avoid asking leading questions to get the desired comment or response. • Avoid coming to conclusions before the speaker finishes. • Be cognizant of the speaker's choice and application of words. • Encourage feedback through questioning. • Keep all of your questions pertinent to the topic. • Look for synchronicity between what was said and body language. • Maintain two-way communication. • Paraphrase what was said and verify for accuracy. • Try to separate assumptions from facts and data.

Interpret After clarifying what the speaker said, be ready to interpret the message. Interpretation requires ascertaining not only the credibility behind what the speaker said but also an understanding of what was said. Here are some steps for interpreting a speaker's remarks: • Avoid taking what the speaker says at face value by looking at feelings as well as body language. • Communicate your interpretation and verify its accuracy. • Concentrate on facts and data, not perceptions. • Distinguish between assumptions, and facts and data. • Identify the main ideas. • Pay attention to nonverbal communications to determine sincerity about what is said.

Respond Sometimes we have to respond to what the speaker says. Of the four steps, this one is optional. Any response will have a physiological, emotional, and psychological aspect to it. Here are some steps to respond effectively: • Be sincere. • Conduct follow-up, if necessary, on any resulting request by the instructor or the speaker. • Demonstrate a physiological (e.g., body language) and psychological response. • Exhibit empathy rather than sympathy. • Exhibit verbal and nonverbal cues that build bridges rather than walls between the listener and the speaker. • Seek feedback on your response.

Why Few People Listen Effectively • Listening sometimes does not come easy. • Often, the difficulty is not because people are not willing to listen but because they are unable to do so. • Their mind does not allow them to see the total picture because they are only able to see the world in one dimension. • This inability to listen using both sides of the brain can cause miscommunication, misinterpretation, and miscalculation.

Why Few People Listen Effectively (2) • The result can be a listener who is unable to deal with not only the logic of a relationship but with the emotional component either. • Hence, this asymmetrical use of the brain often results in the inability of the listener to absorb all the necessary cues from the person speaking. • Effective and active listening requires, using both sides of the brain. Unfortunately, few people understand this fact. • Instead, they see this skill as one reflecting the use of the right or left side of the brain.

Benefits of Effective Listening • Enhances productivity • Improves relations • Avoids conflict • Improves understanding • Improves negotiation skills • Helps you stand out • People will appreciate it

Effective Listeners:The Real Deal • Listening is the ability to accurately receive and interpret messages in the communication process. • Listening is key to all effective communication, without the ability to listen effectively messages are easily misunderstood – communication breaks down and the sender of the message can easily become frustrated or irritated. • If there is one communication skill you should aim to master then listening is it. • Learn more at:  http://www.skillsyouneed.com/ips/listening-skills.html#ixzz3uz0Gwzys

Summary • Spend more time listening, and less time talking. • Find interest in the other person. • A Good listener keeps the communication path open. • Read between the lines, a message has both content (words) and feelings. • Take notes, we think faster than we talk. • Assume the proper stance, assuming the stance of an attentive listener can actually improve listening. • Beware of your filters, people have different filters based on their cultures, upbringing and genders. Men and women often have different kinds of filters that can cause listening problems.

References • http://www.ittoday.info/Articles/Applying_Listening.htm • https://adanders.wp.d.umn.edu/fa15sec3/two-ears-one-mouth-why-listening-is-more-important-than-talking/ • http://www.skillsyouneed.com/ips/listening-skills.html • http://www.forbes.com/sites/womensmedia/2012/11/09/10-steps-to-effective-listening/

References • http://www.educationcorner.com/listening-skills.html • http://blog.readytomanage.com/top-20-best-books-on-communication-and-listening/ • http://www.engineering.com/Jobs/JobArticles/ArticleID/5630/Which-Communication-Skill-Is-Most-Important.aspx

Suggested Readings • Power Listening: Mastering the Most Critical Business Skill of All, by Bernard T. Ferrari, 2012 • Active Listening 101: How to Turn Down Your Volume to Turn Up Your Communication Skills Kindle Edition, by Emilia Hardman • The Lost Art of Listening, Second Edition: How Learning to Listen Can Improve Relationships Kindle Edition, by Michael P. Nichols • http://www.wolaver.org/teaching/listeningskills.htm • http://www.slideshare.net/smileyriaz/listening-skills-11545165

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